Q1
Can I ask for refunds?
No. All fees (including registration fee, trial fee, and lesson fees) paid are NON-REFUNDABLE.
Q2
How do I pay for my classes?
Payment can be made directly through our Portal Site after choosing to enroll for your preferred class. The purchased packages will subsequently be reflected in your account under “My Plans”.
Please note that all of our classes, including trial lessons, require students / parents to book and pay for single lessons or package fees prior to class commencement. (For Adult Ballet Classes only) An absent notice must be made at least 24h in advance for your credit to be reverted to your account, otherwise it will be deducted accordingly.
Q3
In the event that my family is planning to go overseas during a term and my child will be missing some classes, what can I do to make up for them?
This will depend on whether you have already paid for the term’s invoice.
If you have yet to pay for the course (before term commencement), you can email our admin desk (admin@maballet.com) the dates that your child will be missing and we will prorate the fee based on the course he/she is in and the total number of classes your child is taking for that particular term. However, if you have already made a payment (after term commencement), your child is allowed to make up for 2 classes within the same term at her current level or lower/higher (depending on teacher’s decision), regardless of the total number of lessons missed from the overseas trip.
Example: Sally is currently in Étude 1 and would like to make up for a lesson. She is then allowed to enroll for either Pre-Ballet or Étude 1 & 2 classes within the same term.
Q4
My child is sick and will not be able to attend today’s class. Is the fee for this class refundable?
All fees are strictly non-refundable and all term fees cannot be extended under any circumstances.
Instead, you can inform us of your child’s absence through our Makeup Request Form and let us know if you would like to arrange for a makeup class.
Our administrator will then withdraw your child from the class and inform you of the makeup class date.
Q5
Due to certain circumstances, I would like to change my child’s course within the term to increase/decrease his/her lessons per week.
To change your child’s course within a particular term and increase their class frequency, please email us (admin@maballet.com) on your preferred course.
If your child increases weekly class frequency midway through a term, we will issue you a prorated invoice for the additional classes that he/she will be taking.
However, if your child reduces weekly class frequency midway, there will strictly be no refund and no credits will be transferred to the next term. Therefore, we suggest planning in advance and wait until before the commencement of a new term to reduce weekly class frequency.
I realised that there will be unused credits for my child’s course during this term due to Public Holiday / class cancellation. How can I make up for them?
If for that particular term, your course will have some unused credits due to Public Holidays / class cancellation due to teacher’s unwell, they can then be used for classes at or lower/higher than your child’s current level.
Please submit a Makeup Request Form to makeup.